Podling Support / 支援
English
This English version is a translation of the Traditional Chinese original. If the two versions conflict, the Traditional Chinese version prevails.
Podling (developer: Coyotech) is in beta, and it is built and supported by one person.
Contact
Email karta09104@gmail.com for a bug, a question, or a privacy request. For a bug, please include your phone model, the OS version, the app version (shown in your store’s app page), and the show and episode you were on.
Common questions
- The transcript is “generating”. A transcript is made the first time someone asks for an episode, and a long episode takes a while. Come back later; if it says it failed, use Retry.
- A show I pasted is refused. Podling supports English-language shows only, and the address must be a podcast RSS feed.
- My library is gone after reinstalling or on a new phone. Without signing in, your data belongs to the anonymous token stored in the app on that phone, and a reinstall or a new phone starts empty. Sign in to keep it: an account’s data follows you to every phone signed in to it.
- Signing in and the account. Signing in is optional; everything free works without it. In the app: Learn tab, settings icon, Sign in, with Apple or Google (Apple works on Android too). Signing in on a phone merges that phone’s data into the account. Signing out leaves the account and its data as they are; the phone starts again empty. Delete account, in the same place, deletes the account and its data on every phone. Apple and Google are two separate accounts: sign in with the same one on each phone.
- Subscribing and changing plans. Plus and Pro are bought in the app (Learn tab, settings icon, Plan) through the App Store or Google Play, and need an account. Change plan or billing period on the same page: an upgrade starts at once, a downgrade at the next renewal. A subscription follows the account, on iPhone and Android alike; to change it, use the store it was bought in. On a new phone, sign in to the same account, or use Restore purchases on that page.
- Cancelling and refunds. Cancel in your store’s subscription settings (iPhone: Settings, your name, Subscriptions; Android: Google Play, Payments and subscriptions, Subscriptions); the plan stays until the end of the period you paid for. Deleting the account does not cancel a subscription. Refunds are handled by the store: Apple at reportaproblem.apple.com, Google Play in its order history or Google Play’s refund help.
Your data
What the app collects and how to ask for deletion: see the Privacy Policy.
繁體中文
本文件以繁體中文版為原文，英文版為翻譯；兩者如有歧異，以繁體中文版為準。English version
Podling（開發者：Coyotech）目前是 beta，由一個人開發與支援。
聯絡
回報問題、提問或隱私相關的申請，請寄信到 karta09104@gmail.com。回報問題時，請附上手機型號、作業系統版本、app 版本（商店的 app 頁面看得到），以及當時的節目與單集。
常見問題
- 逐字稿顯示「產生中」。一集第一次有人要逐字稿時才會產生，長的單集要等一陣子。請稍後再回來；如果顯示失敗，按重試。
- 我貼的節目被拒絕。Podling 只支援英文節目，網址也必須是 podcast 的 RSS feed。
- 重裝 app 或換手機後資料不見了。沒有登入時，你的資料屬於那支手機上 app 裡的匿名 token，重裝或換手機就從空白開始。登入就能保留：帳號的資料會跟著你到每一支登入它的手機。
- 登入與帳號。登入是選用的，不登入也能使用全部免費功能。在 app 裡：學習分頁、設定圖示、登入，用 Apple 或 Google（Android 也能用 Apple）。在一支手機上登入時，那支手機的資料會併進帳號。登出時帳號與資料都不變，這支手機從空白重新開始。同一個位置的「刪除帳號」會刪除帳號與所有手機上的資料。Apple 與 Google 是兩個不同的帳號：每支手機請用同一個登入。
- 訂閱與換方案。Plus 與 Pro 在 app 裡購買（學習分頁、設定圖示、方案），經由 App Store 或 Google Play 付款，需要登入。換方案或付款週期也在同一頁：升級立即生效，降級在下次續訂時生效。訂閱跟著帳號，iPhone 與 Android 都有效；要更改訂閱時，請在當初購買的那個商店操作。換手機時，登入同一個帳號，或在那一頁按「恢復購買」。
- 取消與退款。請到商店的訂閱設定取消（iPhone：設定、你的名字、訂閱項目；Android：Google Play、付款和訂閱、訂閱）；方案會保留到已付費的期間結束。刪除帳號不會取消訂閱。退款由商店處理：Apple 請到 reportaproblem.apple.com，Google Play 請從訂單記錄或 Google Play 的退款說明申請。
你的資料
app 蒐集什麼、怎麼申請刪除：請看隱私權政策。